User Story Mapping
The A11Y Project
OF AGILE BENEFITSOne highly motivated team is formed from agency and client Ability to change requirements based on user f...
Drawing impact maps
User Journey Map
This is service design thinking
• Explain the importance of the Product Backlog and Product Backlog characteristics. • Describe how to determine which and...
Many customer-experience transformations stall because leaders can’t show how these efforts create value. Patiently building a business case can fund them, secure buy-in, and build momentum.
Fragile, robuste und resiliente Systeme – beim Auftreten eines Schwarzen Schwans werden fragile und robuste Systeme zerstört, resiliente Systeme erholen sich, antifragile Systeme profitieren