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Strategic Customer Service: Managing the Customer Experience to Increase Positive Word of Mouth, Build Loyalty, and Maximize Profits: Amazon...

12 Books All Women Girlbosses Should Read in 2015

Authenticity: What Consumers Really Want

Organize the world’s information and make it universally accessible and useful or in other words - don't be evil.

The Copywriter's Handbook: A Step-By-Step Guide to Writing Copy That Sells: Amazon.de: Robert W. Bly: Englische Bücher

Download free Wow! That's What I call Service: Stories of Great Customer Service from the Wow! Awards pdf

It's Not My Department: How to Get the Service You Want, Exactly the Way You Want It by Peter Glen. $0.01. Publisher: William Morrow & Co; 1st edition (October 1990). 241 pages. Author: Peter Glen

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists by Shep Hyken, http://www.amazon.com/dp/B00245A4JG/ref=cm_sw_r_pi_dp_uO.ytb10QJGFZ

Drive: The Surprising Truth About What Motivates Us von Daniel Pink http://www.amazon.de/dp/184767769X/ref=cm_sw_r_pi_dp_zZfzwb0C6XZD0

Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet by Shep Hyken, http://www.amazon.com/dp/B00EXU4BQ2/ref=cm_sw_r_pi_dp_6eQdtb03GYF0H

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