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How CRM evolves into Social CRM | part of the infographic "The Evolution of Social CRM" by GetSatisfaction

How CRM evolves into Social CRM | part of the infographic "The Evolution of Social CRM" by GetSatisfaction

in our era of #BigData, the #CMO and #CIO must partner on a marketing-technology strategy that will maximize ROI and drive revenue growth.

in our era of #BigData, the #CMO and #CIO must partner on a marketing-technology strategy that will maximize ROI and drive revenue growth.

Conversations, insights, actions.

Conversations, insights, actions.

The Reality Quadrant for SCRM infographic by Mark Fidelman, via Flickr

The Reality Quadrant for SCRM infographic by Mark Fidelman, via Flickr

How TripAdvisor Nails Customer Relationship Management | Vero Email Marketing Blog

How TripAdvisor Nails Customer Relationship Management | Vero Email Marketing Blog

Ein zweiter Blick lohnt sich!

Ein zweiter Blick lohnt sich!

Del Community Management al Social CRM @EnriqueBurgos

Del Community Management al Social CRM @EnriqueBurgos

What To Monitor In A Tweet?

What To Monitor In A Tweet?

Customers Acquired Via #Twitter Worth 23% Less Than Average [STUDY]

Customers Acquired Via #Twitter Worth 23% Less Than Average [STUDY]

On #Twitter, you have less than ONE HOUR to respond to commentary!!  #infographic #socialmedia

On #Twitter, you have less than ONE HOUR to respond to commentary!! #infographic #socialmedia

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